Che cos’è il CRM? Qual è lo scopo primario di questo strumento? In questo nuovo episodio de “Il Gergo della Vendita” scopri il significato di CRM: Customer Relationship Management.
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In questa nuova puntata parliamo di … Continue Reading
CRM is an acronym that stands for Customer Relationship Management. It describes the strategy that a company uses to handle customer interactions and helps an enterprise to manage customer relationships in an organized way. An enterprise might build a database about its customers that describes relationships in sufficient detail which products he bought, what is important for him, when is … Continue Reading
Adam Sarner, Research Director, Gareth Herschel, Research Director, Michael Maoz, VP Distinguished Analyst of Gartner, discuss the importance of CRM Implementations. For more insight and advice, visit, gartner.com.… Continue Reading
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This Video is part of Customer Relationship Management Course, for more info visit: http://www.theeducators.com/2012/05/24/customer-relationship/
Customer Relationship is at the heart of all successful companies. It is the single most important factor that influences people in their choice between one company and another. Customer care has also been identified as an … Continue Reading
Customer Relationship Management in the Financial Industry: Organizational Processes and Technology Innovation (Management for Professionals)
An integrated view of IT and business processes through extended IT governance allows financial institutions to innovate operations which improve business and organizational performance. However, financial institutions still face challenges with CRM systems in delivering expected results due to lack of complete business integration. Increased … Continue Reading