***Selected as a CES 2018 Top Technology Book of the Year ***
This is the most comprehensive body of knowledge on business processes. Written as a practical guide for Executives, Practitioners, Managers and Students by the authorities that have shaped the way we think and work with process today.
This book is one of tree … Continue Reading
Praise for The CRM Handbook
“Want to avoid being one of the estimated 70 percent of companies who have tried implementing standalone CRM systems and failed? Confused by what your IT suppliers are telling you about ‘CRM’? Then you need to read this book! Jill provides acomprehensive, practical, and easy … Continue Reading