Customer Relationship Management in the Financial Industry: Organizational Processes and Technology Innovation (Management for Professionals)
An integrated view of IT and business processes through extended IT governance allows financial institutions to innovate operations which improve business and organizational performance. However, financial institutions still face challenges with CRM systems in delivering expected results due to lack of complete business integration. Increased … Continue Reading
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In today’s cutting-edge business world, enterprise resource planning (ERP) software plays a critical role. By bringing a company’s many different functions together into one large integrated system, it creates an abundance of opportunities for growth and increased productivity. However, mastery of ERP is central to success and Concepts in Enterprise Resource Planning, … Continue Reading
If you’re starting a new business or planning your business’s future, there are plenty of things you should take into account. Strategic Planning For Dummies covers everything you need to know to develop a plan for building and maintaining a competitive advantage — no matter what business you’re in.
Written by Erica Olsen, founder and President … Continue Reading
“This book demystifies the myths and misconceptions about ERP and provides an overview of the technologies that will work with ERP systems to enable organizations to work at high efficiencies. This updated, revised, and enlarged Third Edition comprehensively covers the implementation of an ERP system that is best suited for an organization—right from package selection, team selection, … Continue Reading
The Harvard Business Review Good Charts Collection: Tips, Tools, and Exercises for Creating Powerful Data Visualizations
A good visualization can communicate the nature and potential impact of ideas more powerfully than any other form of communication.
For a long time, “dataviz” was left to specialists–data scientists and professional designers. No longer. A new generation of tools and massive amounts of … Continue Reading