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01:53 What is CRM ? ( Customer Relationship management )
08:05 Why Salesforce CRM is so much different ?
12:28 Introduction to Cloud computing or cloud platform
19:59 What are the Steps to follow before starting salesforce project
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What is Salesforce CRM ?
Salesforce CRM is cloud based platform that means which provides different services by cloud known as infrastructure as a service (IAAS) platform-as-a-service ( PAAS) and software as a service(SAAS)
Salesforce crm has two offerings one is force.com which is PASS platform as a service and sales force which is Saas software as a service.
Salesforce crm it is basically called as cloud base CRM product.
Before crm Salesforce was launched then it is addressed as sfdc that is salesforce.com ( You can go to https://www.salesforce.com/ ) nowadays we call it as Sales force not salesforce.com sfdc.
Salesforce crm is one of the customer relationship management (CRM) tools, it provides services to the company and keep their clients with the specific corporation.