How To Use Social Media for Customer Relationship Management (CRM) – Frankwatching

How To Use Social Media for  Customer Relationship Management (CRM) – FrankwatchingProduced for http://frankwatching.com. Pelpina Trip talks to Mike Muhney about the best ways to use social media for customer relationship management (CRM).

Mike is an entrepreneur, author, and co-founder of VIPOrbit and ACT!. This interview was shot at SXSW 2012.

Producing/Editing by http://pelpina.com