Adam Sarner, Research Director, Gareth Herschel, Research Director, Michael Maoz, VP Distinguished Analyst of Gartner, discuss the importance of CRM Implementations. For more insight and advice, visit, gartner.com.… Continue Reading
This Video is part of Customer Relationship Management Course, for more info visit: http://www.theeducators.com/2012/05/24/customer-relationship/
Customer Relationship is at the heart of all successful companies. It is the single most important factor that influences people in their choice between one company and another. Customer care has also been identified as an … Continue Reading
Today’s customer is skeptical, connected and well informed. Mass marketing as we know it is gone for good. Brands need to stop talking at their customers and start seeing the world through their eyes. Using AI, technology and customer data, they need to truly know their customers, build trust and emotional connections, and create customer relationships that last.