Learn the advantages of utilizing a CRM for business development. I have also included a section on the Zoho one integration suite.
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A MUST-READ FOR ACCIDENTAL ADMINS AND CRM PROFESSIONALS ALIKE
Deepa Patel, Salesforce MVP and founder of the Salesforce Certification Study Group, offers CRM admins a practical guide to expand their skills and boost their chances for long-term success. Her book bridges the gap between knowing technology … Continue Reading
The most comprehensive book on Zoho CRM on the market. It is designed to help you learn (or teach others) how to really use Zoho CRM in your everyday life. While it is written for the End-user, it also contains comprehensive sections for the Administrator. Descriptions include not only how, but why you would use specific … Continue Reading
The information age has engendered boundless business possibilities in the digital space as organisations big and small race to connect with customers across the globe. Their No. 1 aim: to build trust and attract buy-in through creative and intelligent digital customer relationship management (CRM) initiatives. A good … Continue Reading
- Used Book in Good Condition
Customer Relationship Management is the first book to explore the benefits to the firm of a globally integrated approach to the management philosophy of Customer Relationship Management (CRM). The best hope for achieving a sustainable competitive advantage in a global marketplace is by means of better understanding which customers … Continue Reading